Collections Specialist
About Ushttps:
//youtu.
be/fAYQwMx9INIKeter Environmental Services is a full-service waste and recycling management company operating on a national platform.
As a national environmental services provider, we manage 500 client programs and work with over 1700 providers nationally.
Our team is made up of real estate, financial, and environmental professionals that understand the complexities of commercial and municipal properties and the unique challenges they present.
We specialize in developing value-based solutions to implement and maintain the most efficient, sustainable, and economical solution for each individual property's waste stream.
Visit www.
keteres.
com for more information.
Comprehensive Benefits PackageWe are a small business and are proud to offer big business perks for all our employees.
For more information about Keter's perks go to http:
//online.
flippingbook.
com/view/391805623/ Hybrid work schedule, up to 3 days work from home Competitive Compensation Annual Bonus Plan at Every Level Continuous Learning and Development Opportunities 401(k) Retirement Savings with Company Match; Immediate Vesting Medical & Dental Insurance Vision Insurance (Company Paid) Life Insurance (Company Paid) Short-term & Long-term Disability (Company paid) Employee Assistance Program Flexible Spending Accounts/Health Savings Accounts Paid Time Off (PTO) Including birthday off, community volunteer hours and summer Fridays 9 Paid Holidays Job purpose This position is responsible for managing outstanding AR and working with customers to secure payments on delinquent accounts.
Duties and Responsibilities Lead all collection activities for assigned region to ensure all past due accounts are collected while preventing the aging of current balances.
Must be confident on the phone making outbound collection calls and taking incoming calls in a metrics driven environment Continuously follow-up with accounts on past due balances, maintains detailed collection notes Negotiate, deliver, and follow through to completion on customer settlement offers and proposals Process and make arrangements for payments, to keep or bring account current, which includes following up to ensure obligation is satisfied.
Manage production and distribution of customer dunning letters Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve customer discrepancies and short payments.
Respond to inbound and outbound calls from internal teams and external customers regarding delinquent account resolution and proactively resolve all outstanding issues.
Process ACH payments requests monitor and correct errors as necessary.
Ensuring payments are allocated on accounts and identifying unallocated payments in collaboration with cash applications department Work with field operations to review and resolve customer billing issues and disputes.
Must possess excellent negotiation, influencing and decision-making skills, in addition to strong communication and organizational skills Possesses a competitive and strong will to win attitude; demonstrated resiliency and extreme adaptability in a fast-paced environment Identify and communicate ideas for process improvements working with management to identify a solution.
Analytical and problem-solving skills with strong attention to detail Demonstrated personal excellence including punctuality, integrity, and accountability Heavily receptive to and embracing of changes; ability to quicky adapt in a dynamic environment Able to work independently with minimal supervision and a high degree of self-motivation and self-direction Perform other duties as assigned.
Qualifications Bachelor's Degree /Associates Degree in Business area or Accounting strongly preferred.
Proven track record with at least a minimum of 3 years' experience in accounts receivable and billing processes.
Prior experience managing high-volume portfolios.
Management experience with proven results in driving teams to excel.
Solid Customer service experience ability to interact with a variety of people in a positive, courteous, and professional manner.
Excellent negotiation and decision-making skills; critical thinker by nature with great attention to detail.
Must possess excellent organizational, time management and communication skills.
Ability to prioritize tasks.
Proficient in Word and Excel; some experience with sophisticated accounting software required.
PI225535902 Recommended Skills Accounting Software Accounts Payable Accounts Receivable Adaptability Analytical Attention To Detail Estimated Salary: $20 to $28 per hour based on qualifications.
//youtu.
be/fAYQwMx9INIKeter Environmental Services is a full-service waste and recycling management company operating on a national platform.
As a national environmental services provider, we manage 500 client programs and work with over 1700 providers nationally.
Our team is made up of real estate, financial, and environmental professionals that understand the complexities of commercial and municipal properties and the unique challenges they present.
We specialize in developing value-based solutions to implement and maintain the most efficient, sustainable, and economical solution for each individual property's waste stream.
Visit www.
keteres.
com for more information.
Comprehensive Benefits PackageWe are a small business and are proud to offer big business perks for all our employees.
For more information about Keter's perks go to http:
//online.
flippingbook.
com/view/391805623/ Hybrid work schedule, up to 3 days work from home Competitive Compensation Annual Bonus Plan at Every Level Continuous Learning and Development Opportunities 401(k) Retirement Savings with Company Match; Immediate Vesting Medical & Dental Insurance Vision Insurance (Company Paid) Life Insurance (Company Paid) Short-term & Long-term Disability (Company paid) Employee Assistance Program Flexible Spending Accounts/Health Savings Accounts Paid Time Off (PTO) Including birthday off, community volunteer hours and summer Fridays 9 Paid Holidays Job purpose This position is responsible for managing outstanding AR and working with customers to secure payments on delinquent accounts.
Duties and Responsibilities Lead all collection activities for assigned region to ensure all past due accounts are collected while preventing the aging of current balances.
Must be confident on the phone making outbound collection calls and taking incoming calls in a metrics driven environment Continuously follow-up with accounts on past due balances, maintains detailed collection notes Negotiate, deliver, and follow through to completion on customer settlement offers and proposals Process and make arrangements for payments, to keep or bring account current, which includes following up to ensure obligation is satisfied.
Manage production and distribution of customer dunning letters Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve customer discrepancies and short payments.
Respond to inbound and outbound calls from internal teams and external customers regarding delinquent account resolution and proactively resolve all outstanding issues.
Process ACH payments requests monitor and correct errors as necessary.
Ensuring payments are allocated on accounts and identifying unallocated payments in collaboration with cash applications department Work with field operations to review and resolve customer billing issues and disputes.
Must possess excellent negotiation, influencing and decision-making skills, in addition to strong communication and organizational skills Possesses a competitive and strong will to win attitude; demonstrated resiliency and extreme adaptability in a fast-paced environment Identify and communicate ideas for process improvements working with management to identify a solution.
Analytical and problem-solving skills with strong attention to detail Demonstrated personal excellence including punctuality, integrity, and accountability Heavily receptive to and embracing of changes; ability to quicky adapt in a dynamic environment Able to work independently with minimal supervision and a high degree of self-motivation and self-direction Perform other duties as assigned.
Qualifications Bachelor's Degree /Associates Degree in Business area or Accounting strongly preferred.
Proven track record with at least a minimum of 3 years' experience in accounts receivable and billing processes.
Prior experience managing high-volume portfolios.
Management experience with proven results in driving teams to excel.
Solid Customer service experience ability to interact with a variety of people in a positive, courteous, and professional manner.
Excellent negotiation and decision-making skills; critical thinker by nature with great attention to detail.
Must possess excellent organizational, time management and communication skills.
Ability to prioritize tasks.
Proficient in Word and Excel; some experience with sophisticated accounting software required.
PI225535902 Recommended Skills Accounting Software Accounts Payable Accounts Receivable Adaptability Analytical Attention To Detail Estimated Salary: $20 to $28 per hour based on qualifications.
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